Pratt Plumbing has been in business for over 77 years and we have seen other companies come and go. We have heard stories from our customers about how other companies have burned them in the past. That is why we came up with a short list, with the help of some song lyrics, to help you know what to look for when starting a relationship with a plumbing company.
“Whenever you need me, I’ll be there. . . Just call my name and I’ll be there”
— Jackson 5, “I’ll Be There”
A good Amarillo, Texas plumber shows up when you need them. And when you call, it is best to have a live person on the other end of the phone. Having a dispatcher at the office means there is someone who can see the bigger picture, help discern between emergencies and remodeling needs, and help technicians use their time most efficiently. A plumber may not be able to drop everything in the moment and come to your home, but he should be able to give you an accurate estimate as to when he can be there. And when he arrives, he should have the tools and equipment to get the job done. Lastly, we know emergencies happen day and night, and that is why we offer 24 hour emergency service. When you are looking for a plumber, responsiveness and availability should be on the list.
“Coz’ every homeowner is crazy ’bout a sharp dressed man”
— ZZ Top, “Sharp Dressed Man”
Plumbing can be messy, but that doesn’t mean technicians should be messy. Technicians should be clean, dressed in uniform, polite, friendly, and willing to answer all your questions clearly. At Pratt Plumbing, we come dressed in professional uniforms and make sure to leave your house clean and tidy. If you plumber is messy, he could be exposing you and your family to hazards. For you health and safety, it is important that plumbers leave their workspace as clean, if not cleaner, than how they found it. The last thing you need to worry about after a plumbing problem is cleaning up after a technician.
“You’ll never find, no matter where you search…Someone who cares about you the way I do”
— Barry White, “You’ll Never Find a Love Like Mine”
One of the number one things you should do when looking for a plumber is ask for references. If their past customers are happy, and they have a reputable relationship history, then you will probably have a good experience. Many homeowners are afraid of offending a plumber by asking for references, when in reality, great plumbers are excited and proud to share their references. If you ask for references and the plumber seems uncomfortable, unwilling, or doesn’t seem to have the time, you should probably start looking elsewhere. Pratt Plumbing would love to share our references with you. In fact, you can find them on our website.
There are many things to consider when picking a plumber. But responsiveness, availability, cleanliness, and good references should be at the top of the list. Pratt Plumbing is one of Amarillo’s leading plumbing specialists. Family-owned and operated since 1963, we give each and every client our undivided attention. When you work with us, you know your problems will be fixed as quickly as possible, at a fair and reasonable price.